{"id":7756,"date":"2017-07-21T00:00:51","date_gmt":"2017-07-21T00:00:51","guid":{"rendered":"http:\/\/mosaiking.com\/?p=749"},"modified":"2017-07-21T00:00:51","modified_gmt":"2017-07-21T00:00:51","slug":"8-hores-sense-iphone","status":"publish","type":"post","link":"https:\/\/mosaiking.com\/es\/8-hores-sense-iphone\/","title":{"rendered":"8 hores sense Iphone"},"content":{"rendered":"<p>No \u00e9s una pel\u00b7l\u00edcula. No \u00e9s una s\u00e8rie. No \u00e9s una can\u00e7\u00f3. \u00c9s una experi\u00e8ncia. La meva experi\u00e8ncia d\u2019ahir quan a quarts de deu del mat\u00ed em va caure el m\u00f2bil a terra (mans suades de la calor) i se\u2019m va trencar la pantalla. Mentre me l\u2019arreglessin, hauria d\u2019estar sense m\u00f2bil unes hores! En aquells moments, aquella dita <em>que la vida pot canviar en segons<\/em>, pren tota la veracitat del m\u00f3n. Us imagineu el que em va venir al cap? Qu\u00e8 far\u00e9 jo ara sense m\u00f2bil? El m\u00f3n em va venir a sobre. Com som els humans! Se\u2019ns trenca el m\u00f2bil i se\u2019ns atura el m\u00f3n!<br \/>\nDoncs s\u00ed, ho reconec. Vaig pensar en totes les fatalitats que podrien passar i que, sense m\u00f2bil, no me n\u2019assabentaria\u2026<br \/>\nQu\u00e8 vaig fer? Pitant a personar-me a l\u2019Apple Store del Passeig de Gr\u00e0cia on em va rebre un noi perfectament uniformat amb el distintiu de la poma, parlant en catal\u00e0, i responent al nom de Xavi.<br \/>\nEl meu nou amic em va dir que no em preocup\u00e9s, que m\u2019ho solucionarien en unes hores. Em vaig esperar encara no cinc minuts i em va venir un altre \u201cApple man\u201d. El nou amic, es deia Oto. L\u2019Oto, tamb\u00e9 catal\u00e0, em va fer un diagn\u00f2stic i un pressupost i em va dir que en unes hores tindria l\u2019Iphone arreglat.<br \/>\nS\u00ed, evidentment em va costar una pasta, clar, per\u00f2 aix\u00f2 ja se sap. Si tens un Iphone, all\u00f2 que es trenca o s\u2019espatlla per culpa d\u2019un mateix, ja se sap que val diners. Uns diners a canvi d\u2019un servei impecable. Si b\u00e9 Apple \u00e9s una de les companyies amb m\u00e9s diners del m\u00f3n, n\u2019hi ha moltes altres amb pressupostos similars que no tenen un servei d\u2019atenci\u00f3 al client tan impecable. En canvi, moltes empreses petites amb menys pressupost, tamb\u00e9 ofereixen un servei impecable. Em ve al cap aquell negoci de barri on sempre tenen el que busco i sin\u00f3, m\u2019ho demanen i m\u2019ho porten a casa\u2026<\/p>\n<p><strong>M\u2019agradaria que la meva experi\u00e8ncia pod\u00e9s ajudar a reflexionar sobre el vostre negoci, sempre podem aspirar a ser Apple.<\/strong> Us deixo <strong>5 pistes <\/strong>per tenir un client satisfet, que podreu copiar d\u2019Apple i de moltes altres empreses (grans i no tan grans\u2026)<\/p>\n<ol>\n<li value=\"NaN\"><strong>Mima el teu client.<\/strong> No cal que li facis la pilota, per\u00f2 tingues cura d\u2019ell. \u00a0Com m\u00e9s petit siguis, m\u00e9s f\u00e0cil et ser\u00e0 fer un bon seguiment dels clients.<\/li>\n<li value=\"NaN\"><strong>Explica-li nom\u00e9s all\u00f2 que vol sentir.<\/strong> No li expliquis hist\u00f2ries enrevessades que v\u00e9s a saber si li interessen. \u00a0Estudia que necessita, i ofereix-li la soluci\u00f3.<\/li>\n<li value=\"NaN\"><strong>Parla-li en el seu idioma.<\/strong> Si \u00e9s del m\u00f3n digital envia-li WhatsApps o e-mails, si \u00e9s d\u2019aquells de la vella escola, per qu\u00e8 no el truques millor per tel\u00e8fon?<\/li>\n<li value=\"NaN\"><strong>Felicita\u2019l pel seu aniversari.<\/strong> A qui no li fa il\u00b7lusi\u00f3 que el felicitin pel seu aniversari? Nom\u00e9s cal que facis una mica tasca de recerca, ara amb les xarxes socials no \u00e9s tan dif\u00edcil com abans.<\/li>\n<li value=\"NaN\"><strong>Desitja-li bones vacances amb un missatge encoratjador. <\/strong>Esbrina on va de vacances o qu\u00e8 \u00e9s all\u00f2 que m\u00e9s li agrada fer a l\u2019estiu i fes que el teu Bon Estiu el posi \u201cde bon rotllo\u201d.<\/li>\n<\/ol>\n<p>Val a dir que al vespre tornava a tenir m\u00f2bil, i us haig de dir, que 8 hores sense m\u00f2bil se suporten i millor del que em pensava. Vaig estar lliure dels grups de Whatsapp durant gaireb\u00e9 tot un dia\u2026 Quin descans!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>No \u00e9s una pel\u00b7l\u00edcula. No \u00e9s una s\u00e8rie. No \u00e9s una can\u00e7\u00f3. \u00c9s una experi\u00e8ncia. La meva experi\u00e8ncia d\u2019ahir quan a quarts de deu del mat\u00ed em va caure el m\u00f2bil a terra (mans suades de la calor) i se\u2019m va trencar la pantalla. Mentre me l\u2019arreglessin, hauria d\u2019estar sense m\u00f2bil unes hores! En aquells [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7674,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","_joinchat":[],"ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[11],"tags":[],"class_list":["post-7756","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mosaiking-comunicacio","entry","has-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>8 hores sense Iphone | Blog | Mosaiking Comunicaci\u00f3<\/title>\n<meta name=\"description\" content=\"No \u00e9s una pel\u00b7l\u00edcula. No \u00e9s una s\u00e8rie. No \u00e9s una can\u00e7\u00f3. \u00c9s una experi\u00e8ncia. La meva experi\u00e8ncia d\u2019ahir quan a quarts de deu del mat\u00ed em va caure el m\u00f2bil a terra (mans suades de la calor) i se\u2019m va trencar la pantalla.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mosaiking.com\/es\/8-hores-sense-iphone\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"8 hores sense Iphone | Blog | Mosaiking Comunicaci\u00f3\" \/>\n<meta property=\"og:description\" content=\"No \u00e9s una pel\u00b7l\u00edcula. No \u00e9s una s\u00e8rie. No \u00e9s una can\u00e7\u00f3. \u00c9s una experi\u00e8ncia. 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